Support & Training

Software is only as good as the support it comes with. With Mobile Team Manager, you get support and training that has you set up in no time, turns your users into experts and tracks down issues with minimal fuss.

Support

If you ever need help with the app, our support experts are there for you. We can deliver assistance via phone, email or screen sharing.

Note: support hours are between 9:00 - 17:00 AEST, Monday to Friday.

Onboarding

Mobile Team Manager is a workforce management suite customised for your business. The app is set up by an onboarding process that configures the system, trains your users and tests the implementation to ensure everything runs smoothly.

Implementation Planning

The first step is to identify the team members involved in rolling out MTM, along with any business requirements you need fulfilled, such as data.

System Configuration

We configure Mobile Team Manager to meet your business requirements prior to roll out.

Data Population

Like most apps, MTM is driven by data. Based on your requirements, we create and configure your users, and then populate the system with necessary data (such as employee, vehicle, supplier and customer records).

Training

While easy to use, MTM has a lot of powerful functionality in both the web and mobile apps. That’s why we train key members of your staff as “power users”, so they can show others how to use MTM. This training is a perfect opportunity for you to create training procedures around how you plan to use MTM.

User Acceptance Testing

To make sure Mobile Team Manager is setup and working correctly, we’ll help you test the configuration. This identifies defects or changes required so it’s working as you expect when cutting over.

Cut-over and Go Live

Cutting over to Mobile Team Manager is a careful, deliberate process we manage with you until all users are completely comfortable. We recommend maintaining existing systems and data until the cutover is successfully finished.

Mobile Team Manager has been a great addition to our company! The application enables our scheduling process and daily operations to run smoothly without the headache of having to make hundreds of phone calls back and forth as well as chasing paperwork and dockets on a daily basis.

Christopher Gadaleta, Traffic Control Pty Ltd